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Worcestershire Acute Hospitals NHS Trust

High levels of demand for A&E services

25 January 2016

People in Worcestershire are being advised that, unless they have a life threatening condition, they should not go to Accident and Emergency (A&E).

Worcestershire Acute Hospitals NHS Trust is experiencing a high demand and has implemented their Full Capacity Protocol as all of their current bed capacity is full. The trust is prioritising the safety of the sickest patients and making extra space available on wards within the hospitals. 

The trust is also identifying those patients who can be safely discharged sooner than originally planned. This may be either to the patient’s home or to another bed such as a community hospital or care home with medical support in place.

The trust is urging the public during this busy time to understand what options are available to them and to choose alternative services to A&E where it is appropriate to do so.

Patients are being encouraged to contact their own GP, visit their local pharmacist or dial NHS 111 for advice and support about alternative services, such as Minor Injury Units in Malvern, Evesham, Kidderminster, Tenbury or Bromsgrove.

These Minor Injury Units can perform x-rays, deal with some broken bones and can quickly treat many people who currently go to A&E for urgent treatment.

More information about choosing the right health service at the right time, as well as where people can access services, can be found on www.isaandeforme.com

Rab McEwan, Interim Chief Operating Officer at Worcestershire Acute Hospitals NHS Trust, said “We are asking people to choose their health services carefully. A lot of conditions we see in A&E don’t need the emergency treatment our specialist doctors and nurses are here to give.

Please remember that A&E is for emergency and life-threatening conditions only. Below is a list of health care options available across Worcestershire, which could offer more appropriate and quicker treatment:


Many minor complaints such as coughs and colds can be treated by staying at home, getting plenty of rest and making sure you have a well-stocked medicine cabinet.

Your local community Pharmacy

Your local pharmacist can give expert, confidential advice or medicines for minor ailments such as coughs and colds, tummy troubles and much more.

NHS 111

Call NHS 111 24 hours a day, 365 days a year for fast, free medical advice when it's not an emergency. This can include arranging an out-of-hours GP appointment.

GP services

GPs can help you with many health problems and complaints and can provide a wide range of family health services. Contact your GP for an appointment before attending A&E.  If you are not registered with a GP visit www.nhs.uk to find a surgery in your area.

Minor Injury Units

Minor Injury Units (MIUs) offer fast, convenient and expert care for minor conditions including cuts, grazes, sprains and burns. Waiting times are on average 20 minutes.

There are five MIUs across Worcestershire:

Bromsgrove - Princess of Wales Community Hospital, Stourbridge Road, Bromsgrove, B61 0BB

Evesham - Evesham Community Hospital, Waterside, Evesham, WR11 1JT

Kidderminster – Kidderminster Hospital, Bewdley Road, Kidderminster, DY11 6RJ

Malvern - Malvern Community Hospital, 185 Worcester Road, WR14 1EX

Tenbury – Tenbury Community Hospital, Worcester Road, Tenbury Wells, WR15 8AP

Page last updated: 25 January 2016